Shipping policy
Shipping Policy
Thank you for shopping with us! We’re committed to providing a smooth and timely delivery experience. Please review our shipping policy below:
Order Processing
- All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification with tracking information once your order has shipped.
- Processing times may be extended during holidays, peak seasons, or promotional sales.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your location, selected shipping method, and package weight.
Estimated delivery times:
- Standard Shipping: 5-8 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
Please note that delivery timeframes are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
Free Shipping
We offer FREE Standard Shipping on all orders over $50 (before taxes and after discounts).
Shipping Locations
- We currently ship to addresses within the United States.
- At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or international destinations. (Contact us if you have special shipping needs.)
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the carrier’s website.
Lost, Stolen, or Damaged Packages
- We are not responsible for packages that are lost, stolen, or damaged once they are in the hands of the shipping carrier.
- If your order arrives damaged, please contact us at phillip@featherstone.co with your order number and photos of the damaged item(s), and we’ll assist you.
Questions?
For any shipping questions or concerns, please reach out to us at phillip@featherstone.co — we’re happy to help!